Téléchargez le livre : Handbook of Service Science

Handbook of Service Science

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Éditeur :

Springer


Collection :

Service Science: Research and Innovations in the Service Economy

Paru le : 2010-06-14

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Description
As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.
Pages
758 pages
Collection
Service Science: Research and Innovations in the Service Economy
Parution
2010-06-14
Marque
Springer
EAN papier
9781441916273
EAN EPUB
9781441916280
Informations sur l'ebook
Nombre pages copiables
7
Nombre pages imprimables
75
Taille du fichier
3963 Ko
Prix
231,04 €

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