Téléchargez le livre : Service Automation in the Public Sector

Service Automation in the Public Sector

Concepts, Empirical Examples and Challenges de

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Éditeur :

Springer


Collection :

Progress in IS

Paru le : 2022-03-14

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Description

This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers’ understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book’s overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.
Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
Pages
230 pages
Collection
Progress in IS
Parution
2022-03-14
Marque
Springer
EAN papier
9783030926434
EAN PDF
9783030926441
Informations sur l'ebook
Nombre pages copiables
2
Nombre pages imprimables
23
Taille du fichier
4741 Ko
Prix
158,24 €
EAN EPUB
9783030926441
Informations sur l'ebook
Nombre pages copiables
2
Nombre pages imprimables
23
Taille du fichier
6851 Ko
Prix
158,24 €

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