Téléchargez le livre : Lives on the Line

Lives on the Line

How the Philippines became the World's Call Center Capital de

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Oxford University Press


Paru le : 2019-07-17

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Description
The call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world's "voice capital," and industry revenues are now the second largest contributor to national GDP. In Lives on the Line, Jeffrey J. Sallaz retraces the assemblage of a global market for voice over the past two decades. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, he illustrates how offshore call center jobs represent a middle path for educated Filipinos, who are faced with the dismaying choice to migrate abroad in search of prosperity versus stay at home as an impoverished professional. A rich ethnographic study, this book challenges existing stereotypes regarding offshore service jobs and sheds light upon the reasons that the Philippines has become the world's favored location for "voice." It looks beyond call centers and beyond India to advance debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.
Pages
272 pages
Collection
n.c
Parution
2019-07-17
Marque
Oxford University Press
EAN papier
9780190630669
EAN PDF
9780190630676
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
0
Taille du fichier
12841 Ko
Prix
17,75 €
EAN EPUB
9780190630683
Informations sur l'ebook
Nombre pages copiables
0
Nombre pages imprimables
0
Taille du fichier
1567 Ko
Prix
17,75 €

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