Linda Berube is no stranger to using web services to transform public libraries. As a regional manager for e-services and e-procurement, she not only oversaw the distributed interoperability of library management systems, but also created and managed the implementation of a co-operative national chat service, the People's Network Enquire, in which over 100 English authorities and 500 staff participated. Enquire was voted overwhelmingly the People's Network service which added value to library service, by librarians in an independent study of the People's Network by the Tavistock Institute.