Linda Frederiksen is the Head of Access Services at Washington State University Vancouver, where she previously held the position of Interlibrary Loan and Document Delivery Librarian. Linda received a Bachelor of Arts degree in History and French from Central Washington University. Before receiving a Master of Library Science degree from Emporia State University in Kansas, Linda worked in both public and academic libraries. She is active in local, regional and national organizations, projects and initiatives advancing resource sharing and equitable access to information. She is the co-author of Global Resource Sharing and the author of The Copyright Librarian. She holds a Post-Master's Certificate in Copyright Management and Leadership from the University of Maryland Center for Intellectual Property.Margaret Bean is Resource Sharing Librarian at the University of Oregon in Eugene, Oregon. Prior to her work at the University of Oregon, Margaret was an engineering librarian at Stanford University and at the University of Michigan. She also worked as an engineering librarian for two Detroit, Michigan, automotive suppliers. Margaret received her Master of Library and Information Science from the University of California, Berkeley, and her Bachelor of Arts in Comparative Literature from Scripps College in Claremont, California. Her interlibrary loan-related interests include education and training, collaboration with non-ILL departments, and purchase-on-demand.Heidi Nance is the Head of Interlibrary Loan and Document Delivery Services at the University of Washington Libraries in Seattle, Washington. Prior to her work at the University of Washington, Heidi supervised the Interlibrary Loan office at Seattle Pacific University, and interned in the Image/Photo Library at Callison Architecture. Heidi received her Master of Library and Information Science from the University of Washington in 2007 and her Bachelor of Arts in English from Seattle Pacific University in 2001. Her interests include consortia borrowing and collection development, increasing library access for distance students, and e-content.