Anne C. Elguindi is the Director of Information Delivery Services at the American University Library in Washington, D.C., responsible for the Electronic Resources Management, Access Services, Cataloging Services, and Acquisitions units. Prior to this she was a Reference and Data Services Librarian at the University of North Carolina at Charlotte, and Public Services Librarian at Western Piedmont Community College, USA.Kari Schmidt is the Electronic Resources Librarian and Head of the Electronic Resources Management Unit at the American University Library in Washington, D.C. Prior to this she held the same post at the University of Maryland and was Assistant Director for Resource Management at Georgetown University's Medical Center Library, USA.