Téléchargez le livre : Linguistic Ethnography of a Multilingual Call Center

Linguistic Ethnography of a Multilingual Call Center

London Calling de

Éditeur :

Palgrave Macmillan


Collection :

Communicating in Professions and Organizations

Paru le : 2018-09-24

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Description
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.
Pages
214 pages
Collection
Communicating in Professions and Organizations
Parution
2018-09-24
Marque
Palgrave Macmillan
EAN papier
9783319933221
EAN PDF
9783319933238
Informations sur l'ebook
Nombre pages copiables
2
Nombre pages imprimables
21
Taille du fichier
3553 Ko
Prix
84,39 €
EAN EPUB
9783319933238
Informations sur l'ebook
Nombre pages copiables
2
Nombre pages imprimables
21
Taille du fichier
12524 Ko
Prix
84,39 €

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