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Télécharger le livre : Linguistic Ethnography of a Multilingual Call Center
Johanna Woydack
Linguistic Ethnography of a Multilingual Call Center
This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application...
Editeur : Palgrave Macmillan
Parution : 2018-09-24
Collection : Communicating in Professions and Organizations
Format(s) : PDF, ePub
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